Dear Howard:

The above quote was taken from a book entitled Delivering Knock Your Socks Off Service . It is one of my favorite leadership books. It is filled with common sense advice about how to exceed customer expectations. Kristin Anderson and Ron Zemke are the co-authors.

Alost one year after I first read your mission statement, I finally got the opportunity to witness it first-hand! Building a "house" must be most fulfilling, but I wonder what it feels like to assist a customer in creating a "home." It was clear to me that you have a passion for your work as evidenced by the pride I witnessed as you showed the multitude of pictures and shared stories of the families who now occupy your creations......to continue reading - click here.

To Howard J Builders:

I would like to express my sincere appreciation for a house that has all the makings of a showplace. Working with you and your team was an experience that my family and I will never forget. Your constant dedication and patience made it possible for us to get through the building of our home with ease and total satisfaction.......to continue reading - click here.

To: Howard J. Builders, Inc.

Howard, from the first time we met him, impressed us as a man who had a passion for building quality homes. He once told us that he always wanted his children and grandchildren to be able to drive by a house he built and say with pride that he was the builder. He is a hands-on builder who holds his tradesman to a high standard, and who is on site on a daily basis........to continue reading - click here.

May 31, 2004

To the Family of Howard J. Builders:

We would like to take this opportunity to thank you for all that you have done in making our house a wonderful home to raise our family. On every level, you have exceeded our expectations and conducted the entire process, from our first meeting to the construction to post-construction, with first-class execution.

We first met you after driving past a model home you were building and called to make an appointment. For many months, our weekends had been absorbed by driving through prospective neighborhoods, looking at model homes and meeting builders, and we had no special expectations for our first meeting with Howard J. Builders. However, this first meeting sealed in our minds that Howard J. Builders would be the one to build our home.........to continue reading - click here.